Privacy Policy

Hotel Strand Continental

 

Welcome to our Privacy Policy. We are committed to preserving the privacy, integrity and security of the personal information we hold about our customers and those who make contact with us. We have developed this Privacy Policy to explain how we manage and use this personal information and to ensure we comply with our legal obligations under applicable data protection laws.

 

It is important that you read this privacy policy carefully so that you are fully aware of how we collect and process personal information.

 

1. WHO WE ARE

This Privacy Policy covers the personal information collected and held by Hotel Strand Continental. Hotel Strand Continental is the trading name for the registered company Goldsand Hotels Ltd.

 

2. WHAT IS PERSONAL INFORMATION?

The term "Personal Information" refers to information about you as an individual, such as your name, address, age, gender, image and credit card information.

 

3. WHAT PERSONAL INFORMATION IS COLLECTED?

The personal information we collect may include:- Full name, Date of stay, Nationality of non-UK customers, Email, Phone number, Booking source, Room Type, Card details, CCTV Video footage - Audio is not captured.

 

4. HOW IS PERSONAL INFORMATION COLLECTED?

We will collect personal information from you when you provide it to us by phone, email, through our website, third party booking agents or in person at our premises.

 

5. HOW IS PERSONAL INFORMATION STORED?

Your Personal Information may be stored in the following ways:

 

a) At the Hotel: Hotel Strand Continental stores Personal Information in a secure location, be it a secure online cloud or filing cabinet. We take steps to ensure that only designated individuals have access to this information.  The information may include guest name, address, phone numbers, e-mail, service preferences and credit card number.

 

b) In our Channel Management System: In order to serve you better we also store your personal information in our Channel Management System (“CMS"), a platform located on a secure cloud with strong safeguards in place to protect customer privacy. All transactions exchanged between the front and the back end are secured via HTTPS HyperText Transfer Protocol Secure.The main motivation for HTTPS is the authentication of the access and protection of the privacy and the integrity of the data while in transit.

 

c) Email: When customers contact us directly through email, certain personal information may be collected through email correspondence. This may include full name, email, phone number and service preferences. It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. We recommend that you do not include any confidential information such as credit card information when using e-mail.

d) CCTV: For security reasons, cameras are placed in public areas and so may capture video footage of customers.

 

6. WHY PERSONAL INFORMATION IS COLLECTED AND THE LEGAL BASIS FOR DOING SO:

We process personal information for legitimate business purposes:

 

a) To establish and maintain a responsible commercial relationship with our customers and to provide ongoing service.

Your Personal Information is collected to assist us in making your reservation and providing the services you request, to ensure we meet your needs while you are staying with us and/or to allow us to contact you in relation to matters that arise from your stay with us. Our goal is to provide you with superior customer service.  By keeping certain stay related Personal Information on file, such as information regarding guest history, customers and the hotel have the ability to confirm prior transactions and reconcile invoices.

 

b) To understand customer needs and preferences.

Personal information needed to fulfil this is type of room preference and length of stay.

 

c) To meet legal and regulatory requirements.

To comply with the Immigration (Hotel Records) Order 1972, all customers who are not British, Irish or from the Commonwealth need to provide their full name, nationality and passport number or other ID document number.

 

7. IS PERSONAL INFORMATION SHARED?

We will not disclose personal information we hold to any third party except where required by law or as follows: -

  1. to third parties who provide services to us, and act as data processors for us;

  2. to HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.

  3. to public authorities where we are required by law to do so or if we suspect any unlawful activity is taking place.

 

8. TRANSFERRING YOUR PERSONAL INFORMATION OUTSIDE THE EEA

We do not intend to transfer any personal data we hold about you to a country outside the European Economic Area.

 

9. HOW LONG IS MY PERSONAL INFORMATION RETAINED?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and the applicable legal requirements. With this in mind, we keep the following personal information for the time-periods of:

 

Six months: Full name, nationality of non-UK customers, passport number or other document establishing identity and nationality of non-UK customers, email, phone number, date of stay, room Type

 

Four months: card number, card receipts, source of booking.

 

Two months: CCTV recordings.

 

10. YOUR RIGHT TO ACCESS YOUR PERSONAL INFORMATION AND YOUR OTHER RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data as follows:

 

  • to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;

  • to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected;

  • to request erasure of your personal data where there is no good reason for us continuing to process it. It also enables you to request that we delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you.

  • to object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes;

  • to request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;

  • to request transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format; or

  • to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

If you wish to exercise any of the rights set out above, please contact us by emailing strandcontinentalhotel@gmail.com.

 

11. WHAT CHOICES YOU HAVE

To indicate preferences in relation to whether your personal information is disclosed to third parties, and preferences regarding the frequency and subject matter,of communications, please email us at strandcontinentalhotel@gmail.com.

 

12. HOW TO CONTACT US

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details set out below:-

 

By Post: Hotel Strand Continental, 143 Strand, London, WC2R 1JA

By Email: strandcontinentalhotel@gmail.com

________________________________________________________________________________________________

Privacy Policy

India Club

Welcome to our Privacy Policy. We are committed to preserving the privacy, integrity and security of the personal information we hold about our customers and those who make contact with us. We have developed this Privacy Policy to explain how we manage and use this personal information and to ensure we comply with our legal obligations under applicable data protection laws.

 

It is important that you read this privacy policy carefully so that you are fully aware of how we collect and process personal information.

 

1. WHO WE ARE

This Privacy Policy covers the personal information collected and held by India Club. India Club is the trading name for the registered company Goldsand Hotels Ltd.

 

2. WHAT IS PERSONAL INFORMATION?

The term "Personal Information" refers to information about you as an individual, such as your name, address, age, gender, image and credit card information.

 

3. WHAT PERSONAL INFORMATION IS COLLECTED?

The personal information we collect may include:-

Full name

Phone number

Email

Card details

CCTV Video footage. Audio is not captured.

 

4. HOW IS PERSONAL INFORMATION COLLECTED?

We will collect personal information from you when you provide it to us by phone, email, through our website or in person at our premises.

 

5. HOW IS PERSONAL INFORMATION STORED?

Your Personal Information may be stored in the following ways:

 

A) At the premises
India Club stores Personal Information in a secure location, with restricted access.The information includes booking details and receipts

 

B) Email

When customers contact us directly through email, we store certain personal information on email correspondence. This may include full name, email, phone number and service preferences. It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. We recommend that you do not include any confidential information such as credit card information when using e-mail.

 

C) CCTV

For security reasons, CCTV cameras are placed in public areas and so may capture video footage of customers.

 

6) WHY PERSONAL INFORMATION IS COLLECTED AND THE LEGAL BASIS FOR DOING SO:

We process personal information for legitimate business purposes:

 

To establish and maintain a responsible commercial relationship with our customers and to provide ongoing service.

 

It is necessary for us to collect certain personal information in order to correspond with customers regarding their restaurant booking, contact the customer if changes need to be made to a booking, answer queries and process deposit payments for booking reservations. Personal information needed for this includes full name, email address, telephone number and credit card details.

 

7) IS PERSONAL INFORMATION SHARED?

We will not disclose personal information we hold about you to any third party except where required by law or as follows: -

 

A) to third parties who provide services to us, and act as data processors for us;

B) to HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.

C) to public authorities where we are required by law to do so or if we suspect any unlawful activity is taking place.

 

8) TRANSFERRING YOUR PERSONAL INFORMATION OUTSIDE THE EEA

We do not intend to transfer any personal data we hold about you to a country outside the European Economic Area ("EEA").

 

9) HOW LONG IS MY PERSONAL INFORMATION RETAINED?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and the applicable legal requirements.

 

10) YOUR RIGHT TO ACCESS YOUR PERSONAL INFORMATION AND YOUR OTHER RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data as follows:

 

  • to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;

  • to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected;

  • to request erasure of your personal data where there is no good reason for us continuing to process it. It also enables you to request that we delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;

  • to object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes;

  • to request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;

  • to request transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you; or

  • to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

If you wish to exercise any of the rights set out above, please contact us by emailing strandcontinentalhotel@gmail.com.

 

10) WHAT CHOICES YOU HAVE

Fair processing under the GDPR requires that you are given control over how your personal data is used. To indicate preferences in relation to whether your personal information is disclosed to third parties, and preferences regarding the frequency, subject matter, and/or format of communications, please email us at strandcontinentalhotel@gmail.com.

 

11) HOW TO CONTACT US

 

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details set out below:-

 

By Post: India Club, 143 Strand, London, WC2R 1JA

By Email: strandcontinentalhotel@gmail.com

© 2018 by HOTEL STRAND CONTINENTAL / INDIA CLUB